Achieving Positive ROI on Training Investments

Group training has been used extensively by leading organizations for decades. However, justifying the use of training by empirically proving that it results in operational improvements is quite arduous, and directly measuring the financial performance resulting from improved "soft" skills is at best an educated guess. The truth is that training can be profoundly effective, and return dramatic return on investment, as long as certain guidelines are followed. For organizations that are primarily driven by metrics, 360-degree feedback inventories, performance learning satisfaction evaluation systems and Balanced Scorecard techniques will each provide some telling evidence, either for, or against, the effectiveness of training in an organization. ...

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